Tag Archives: Management

Don’t “call me maybe”… or why I am not that fond of phone calls

I heard that this is one of the traits of my generation, but I will refrain from generalizing and speak about myself. I don’t like calls. I don’t like calling myself and I hate when people call me. For a long time I thought I am just scared of calling, in other words that I have some issues with my self-esteem or whatever. Yet that’s not true. Let me explain.

Imagine a setting: I have eventually after a struggle of more than half an hour got our baby to close her eyes and snooze. Precious time! Now I have a moment for myself, a moment to relax, or a moment to finally get down to writing an article or working on something else. My time! And then there is a call… A call that will wake up the baby and that will totally screw up my plans. A call that could have been a message, an email or better — not be there at all. 

I truly don’t get the point of all those cold calls from companies trying to push you their super-amazing offer. Look, if I need something, I will find the information and arrange it myself. You cannot sell it to me by a cold call. For the record, I really feel for people whose job involves cold calling, as I can imagine how many people just hang up on them or even say something rude. I also hang up, yet usually saying: “Thanks, not interested. Have a nice day! Bye!”. Ultimately that’s also hanging up, but at least not so rude. I hope.

When I think about calls in general I perceive them as an intrusion into my personal space. They cut through my silence, they arrogantly demand my attention and they by definition mess up with my plans.

Besides, a lot of calls require providing certain information, which through a call can easily be distorted. It is so easy to misspell the name, to mix up the address or whatever else, so why even bother? An email would cater to that much more efficiently. 

For the calls I need to make myself I apply the same sensitivity. Thus, I would always check if there is an option to contact a person through an email, or through some sort of a contact form on the website. To give them an option to reply to me at their convenience. Besides, most of the time it’s everyone’s convenience. Like, see an example which immediately comes to mind: doctor’s appointments! Why would you try to schedule an appointment through a phone call?! It is so much easier to have an immediate access to doctor’s agenda, where you see when are the open slots and you can just pick. As simple as that! Actually that holds for any scheduling. 

To cut the long story short, if you are not my close friend or if we haven’t agreed on the call in advance, just send me a message, ok? 🙂 

And by the way, what is your attitude to calling?

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Clutter can never be organized, or What a concept of Lean has to do with household

In this article I will of course show-off that I still remember some operations management stuff from my MBA. Yet, I promise I’ll share quite some value as well, because a lot of those complicated terms boil down to a very practical and down-to-earth principles, applicable equally good to a factory and to a simple household.

Operations management in its essence is about dealing with complexity. So… let’s simplify our everyday life, shall we?

Continue reading Clutter can never be organized, or What a concept of Lean has to do with household